Privacy Policy 


This is the privacy policy for Koala Drinks Ltd. (“we” or “us”), which operates the website (the “site”). We know you care about how your information is used and shared, and we are committed to doing so carefully and sensibly. By using our site, you consent that this privacy policy applies to you. Any changes to our privacy policy will be posted on this page.

If you have any questions or concerns regarding this privacy policy, please contact

For the purposes of General Data Protection Regulation, we are the “data controller” and are responsible for this privacy policy. We are incorporated in the United Kingdom as Koala Drinks Ltd. 

How do we use your data?


We collect:

Your name, address, email address, phone number and payment details.

Our lawful basis:

Our legitimate interest to help conclude the contract you have entered into with the seller.

Who we share it with:                                                              

We share your personal information with payment providers (e.g. Stripe). The brand you have purchased from also receives your name, address, and contact details (but not email) so they can deliver your order. 


We collect:

Your name, contact details, and the other details you provide to us.

Our lawful basis:

We provide customer services to ensure you receive the best service possible.

Who we share it with:, our live chat provider, but they do not use your personal information. 


We collect:

Your email address.

Our lawful basis:

We send you marketing emails because you have opted-in to receive them, and we rely on your consent to contact you for marketing purposes.

Who we share it with:                                           

We do not share this information with any 3rd party. 



We collect:

Browser type, device type, and referring website.

Our lawful basis:

Our legitimate interest to provide you with the best experience we can, and to ensure our site is kept secure.

Who we share it with:                             

The service providers identified in the cookies table below.



A cookie is a small text file which is stored for recording purposes on the computer of a user. This helps us to provide you with a good experience when you browse our site (for example, it allows us to distinguish you from other users) and also allows us to improve our site. On this site, we use cookies. By continuing to browse the site, you are agreeing to our use of cookies.

We use the following cookies:



Google Analytics

This is a web analytics service, which allows us to track the use of the Website, prepare reports on user activity and share them with other Google services (privacy policyopt-out).


This service processes payments for us (privacy policy).


This allows you to login/ register on our site using Facebook (privacy policy).


Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, which we do not have any control over. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire after 2 years.


Where is my data stored?

All information you provide to us is stored on our secure servers or those of our third party data storage providers.


How long do we retain your data?

We only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting or legal requirements.


What are your rights under data protection laws?

Request access to your data (commonly known as a “subject access request”). This enables you to receive a copy of the data we hold about you and to check that we are lawfully processing it.

Request correction of the data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

Request erasure of your data. This enables you to ask us to delete or remove data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your data where you have exercised your right to object to processing (see below).

Object to processing of your data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your data for direct marketing purposes, research or statistical purposes.

Request the restriction of processing of your data. This enables you to ask us to suspend the processing of data about you, for example if you want us to establish its accuracy or the reason for processing it.

Request the transfer of your data to another party.

Privacy law is often complicated, and whether these rights are available to you sometimes depends on the types of data we are handling, as well as why we are handling it. If you would like to exercise any of these rights, please contact us using the details at the bottom of this notice. 


How often is your privacy policy changed?

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Please check back frequently to see any updates or changes